Description of changes:

As part of the impending completion of the Certificate Authority migration project (announced over 18 months ago), the Hub will no longer accept Entrust-provisioned certificates from Initiating Gateways in PRODUCTION.  After this change, connections to the Hub in PRODUCTION will only be allowed from initiators presenting MaxMD or EMR Direct certificates.


These changes will be applied to the eHealth Exchange Hub PRODUCTION environment as outlined above.


We do not anticipate any other service interruptions in the PRODUCTION environment during the related maintenance event; Real-time routing of messages through the Hub should be unaffected.

We do, though, anticipate that some Participants may have missed the November 1, 2021 deadline for migration off Entrust certificates in the PRODUCTION environment, and therefore they will be unable to connect to the Hub in PRODUCTION.  The resolution is for those Participants to replace their Entrust certificate with their new MaxMD or EMR Direct certificate(s) that have already been issued through the process with DirectTrust.


eHealth Exchange staff will monitor during the upgrade window to address any questions or concerns.


The eHealth Exchange Hub team has implemented a recurring weekly scheduled maintenance window each Thursday evening at 5:00pm ET for all non-urgent events. The duration of each maintenance event will be determined by the respective changes for each event, and details will be communicated out to all Participants at least 48 hours prior to the event. If there are no changes for any given week then the maintenance event will not occur and no notice will be sent. Also please note that Operating System and similar updates that do not require a service outage, and do not require changes to the application layer, will be performed during this scheduled maintenance window without specific notice due to their frequent and routine nature.